The Faithful

WHAT IS THE FAITHFUL?

WELCOME PACK

MEMBERSHIP BENEFITS

FAQS

Ts & Cs

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MORE ABOUT THE FAITHFUL

Are you one of The Faithful?

The Faithful is the official supporter’s Club of Western Province Rugby Group and provides unrivalled value for loyal fans of the DHL Stormers and DHL Western Province.

As two of the best supported rugby brands in the world, there are DHL Stormers and DHL Western Province fans all over the globe, whose passionate loyalty deserves a truly world class supporters Club.

The Faithful seeks to bring the fans closer to the professional teams by providing exclusive access and benefits, along with a host of additional loyalty rewards.

Western Province Rugby Captain Siya Kolisi said that The Faithful is the vital connection between the loyal fans and the teams on the field of play.

"One of our greatest assets are our fans, The Faithful, and we really want to offer them a world class supporters club, one that engages and interacts with all of our fans, not only in the Western Cape, but regionally, nationally and internationally.

"The Faithful is more than a traditional supporters club, it is a hybrid programme of a supporter, membership, loyalty and rewards models.

"Research shows that we have more than two million supporters in South Africa, of which more than 52% reside outside of the Western Cape. So it was important that our supporters club interacted and engaged with all of our faithful supporters, no matter where they reside,” said Western Province Rugby GM Marketing, Gavin Lewis.

Supporters have the option of choosing from either the Disa or Blue Faithful membership options. Both packages offer exceptional value, with the Disa membership priced at just R350 and the Blue package at R1000.

Signed-up Disa and Blue members will all receive a DHL delivered 'Welcome to The Faithful' hamper, including an exclusive Faithful cap, membership card, as well as various gifts and vouchers from sponsors and partners of The Faithful. In addition Blue members have a choice of a DHL Stormers home, away, or Thor supporter’s jersey.

The retail value of the welcome pack alone far exceeds the annual membership fee, whilst there will be many additional benefits and rewards for all Faithful members.

Both Disa and Blue members qualify for priority seat and event booking for Tests and Finals, discounts for WP Rugby events such as the Annual Sleepover and Golf Day, free entry into The Faithful Lounge on home match days, an exclusive digital mailer and coaches message before every game, a free stadium tour, exclusive merchandise offerings and discounts from the WP Rugby shop and online store.

There are also amazing monthly prizes, hampers and draws exclusive to The Faithful members.

On top of this all members will receive two complimentary tickets to a league home game and have the option to receive two complimentary tickets to attend a DHL Stormers or DHL Western Province league game at an away venue in South Africa.

There is also an extensive retail partnership programme, with the membership card unlocking benefits and discounts with retail partners.

We call on you to stand together with us. Are you one of The Faithful?

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FREQUENTLY ASKED QUESTIONS

Q. What is The Faithful supporters club?

A. The Faithful supporters club is a paid for supporters club offering you, our loyal fans, access to exclusive experiences, amazing gifts and other benefits.

Q. Can anyone join The Faithful?

A. Anyone can become a member of The Faithful; please note children will need to have their membership application completed by an accompanying adult.

Q. What do I get for joining The Faithful?

A. As a member of The Faithful, you will be presented with two options: 1. Disa membership and 2. Blue membership. With Disa membership you will receive a Welcome Pack, including a one-of-a-kind cap, membership card and gifts from our incredible sponsors. For Blue membership, you will also receive a Welcome Pack including rugby jersey, in addition to the Disa benefits package. For both packages, your membership will grant you access to additional benefits such as occasional free stadium access to a home League DHL Stormers or WP game, an away League DHL Stormers or DHL WP game, access to The Faithful Lounge at home games and other lifestyle benefits including discounts and deals at selected partners.

Q. I am a season ticket holder, will I also get access to The Faithful?

A. Unfortunately, owning a season ticket does not automatically give one access to The Faithful supporters club. The Faithful membership will need to be purchased separately. Season tickets can be purchased here: https://wprugby.computicket.com/.

Q. How do I join The Faithful?

A. To join The Faithful, simply visit https://wprugby.com/the-faithful/ and click “Join Now”. Follow the simple steps and you’ll be receiving your Welcome Pack in no time.

Q. Why do I need to submit a picture of myself?

A. Your photo ID will be printed onto your membership card. It is very important that you submit a clear picture as your membership card is your ticket to accessing all of the benefits available to Faithful members. From free access to away games and access to The Faithful Lounge to discounts at our partners, you’ll need to show your Faithful membership card.

Q. How long will my Welcome Pack take to arrive?

A. Your pack should arrive within 14 days of confirmation of payment.

Q. My Welcome Pack hasn’t been delivered?

A. Please follow-up with our delivery partner using you booking reference, which will have been SMS’d or emailed to you after payment confirmation has been received. Please contact us at thefaithful@wprugby.co.za and we will follow-up on your order with our delivery partner DHL.

Q. I want to edit my personal information, how can I do this?

A. Your personal information can be updated online, at anytime. Please note however, that a new membership card will not be issued for updates of personal information. Information printed on the membership card will be updated when your membership is renewed.

Q. I have forgotten my password and can’t logon to edit my profile, what do I do?

A. Simply click “forgot password” and follow the instructions to reset your password.

Q. Do I need my ID to access the benefits of my membership card?

A. Nope, your membership card serves as your unique identifier, please ensure you have your membership card with you to access your benefits. Unless otherwise indicated, you do not need to show any other form of identification.

Q. Is membership transferable?

A. Unfortunately membership is non-transferable; however you may buy a membership as a gift, please just ensure that all details are filled in correctly for the recipient, especially the delivery address. We will get in touch with the with new member for their photograph and any other details

Q. How do I get free entry to the away game?

A. Simply present your Faithful membership card at the ticket office at the away stadium and claim your complimentary ticket. Only a limited number of tickets are available per game so make sure you get there early.

Q. How long does my Faithful membership last for?

A. Your Faithful membership lasts for 12 months from date of purchase. If you would like to renew your membership early, you are welcome to do so, this will restart the 12 months membership period but will forfeit your existing membership period.

Q. How do I renew my Faithful membership?

A. Don’t worry! When your membership is up for renewal, we’ll send you an email and let you know. Simply follow the steps on the mail and pay for the following year and you are renewed.

Q. I don’t want to receive any communications from WP Rugby, what do I do?

A. To opt out of regular communications, you can follow the instructions found in one of our emails or SMSs, manage your preferences online or contact us at thefaithful@wprugby.co.za we can assist you with the process. We will however inform you of the renewal period of your membership to ensure your membership does not expire without your knowledge.

Q. What do I do if I don’t want to be part of The Faithful anymore?

A. By choosing to leave The Faithful you are missing out on an array of great benefits just for you. To leave The Faithful simply do not reactivate your membership next year and opt out of communications via any Faithful email.

Q. Do I get a refund if I want to leave The Faithful?

A. Unfortunately, we are unable to refund any portion of the membership fee as you have already received the welcome pack, which included the majority of the benefits of the programme.

TERMS & CONDITIONS

DEFINITIONS
1. In these Terms and Conditions, defined words are used and referred to below by using a capital letter. These words have the following meaning:
2. “CPA” means the Consumer Protection Act, 68 of 2008 and the Regulations, as amended;
3. "Partner" means a third party who provides the Products and / or other benefits to a Western Province Rugby The Faithful supporters club member;
4. "Product(s)" means the specified goods and/or services provided to The Faithful supporters club member by a Western Province The Faithful supporters club programme partner;
5. "Register" means entering your first name, last name, email address, city, selecting a username and password to create an account on the Website;
6. “Terms and Conditions” means these Terms and Conditions;
7. “The Faithful supporters club” means a paid for supporters club, owned by Western Province Rugby, offering loyal fans, access to exclusive products, experiences, gifts and other benefits in association with contracted partners, online platforms and service providers.
8. “You” means the user of the Website and The Faithful supporters club member and cardholder;
9. “Us” and “We” means - WP Rugby (K2016223694 (SA) (Pty) Ltd); and
10. “Website” means the Website located at https://wprugby.com/ and associated Western Province Rugby online platforms.
INTRODUCTION
1. Please read these Terms and Conditions carefully. As a Western Province Rugby The Faithful supporters club member, You are required to agree to the Terms and Conditions. These Terms and Conditions are made between You and Us.
2. These Terms and Conditions are applicable when You access and use the Website, products, benefits and use your Membership card.
3. You may not become a member of the The Faithful supporters club unless You accept these Terms and Conditions.
GENERAL TERMS
1. The content contained on the Website may be used by You for your own personal, non-commercial shopping and information purposes only.
2. To use the Website and to become a member of the The Faithful supporters club, You may be any age, however, some benefits, such as The Faithful lounge, will only be available to members over the age of 18.
3. These Terms and Conditions constitute a binding agreement between You and Us and any other terms do not form part of our agreement unless they are made in writing and agreed to by You and Us.
4. If any one or more provisions of these Terms and Conditions should become invalid, illegal or unenforceable in any respect under any law, such provision will be set apart from these Terms and Conditions, and the validity, legality and enforceability of the rest of the provisions will not in any way be affected.
5. These Terms and Conditions are governed by the laws of the Republic of South Africa.
6. Should We amend these Terms and Conditions, the Terms and Conditions which You read and agreed to, will be applicable. We may ask You to agree to the amended Terms and Conditions from time to time.
BECOMING A MEMBER
1. You can make use of a credit or debit card to become a member of the The Faithful supporters club
2. When You make use of a credit card to become a member, Your credit card details are transmitted by Secure Sockets Layer (SSL). At no time will Your credit card details be stored on our server.
3. We will send You an email confirming your membership after You have paid for it. On making payment the transaction between You and Us shall be deemed to be concluded in terms of the CPA.
4. Once You have submitted your details to complete your registration, you agree that We may use Your information for any Marketing pertaining to Western Province Rugby or it’s associated brands and sponsors.
THE WELCOME PACK
1. Once You receive the email confirmation that your membership has been purchased, your Welcome Pack will begin being processed.
2. The Welcome Pack will be delivered to the address provided in the Registration process, it is your responsibility to ensure these details are correct. We take no responsibility if you fail to inform Us of a change of address.
3. The Welcome Pack will be delivered by our delivery partner and We cannot be held accountable for any delay in delivery.
4. The contents of the Welcome Pack are subject to the details on the Website at the time of purchase of Your membership. You have the right to query the contents of the Welcome Pack.
5. Should the sizing of the rugby jersey, if applicable, provided in the Welcome Pack be incorrect You are entitled to request an exchange from Us. All exchanges are granted at Our discretion.
MEMBERSHIP CARD
1. The Welcome Pack will contain your Faithful membership card (“Membership Card”).
2. You may not copy Your Membership Card.
3. Your Membership Card is not transferable and therefore you may not sell Your Membership Card to any other person.
4. The Membership Card shall at all times remain the property of Western Province Rugby and may be revoked if a member is found to be misusing the card, or to have breached the Terms and Conditions of use.
ADDITIONAL BENEFITS
1. The Membership Card entitles the member to additional benefits as detailed on The Faithful website https://wprugby.com/the-faithful/.
2. Additional benefits may be subject to the specific terms and conditioned outlined by each Partner. We reserve the right to add / remove or alter the terms of benefits without further notice to You.
RENEWAL
1. Once the purchase of a membership is completed Your membership (and access to all corresponding benefits) will be valid for the calendar year in which it is purchased.
2. After one year You will be entitled to renew your membership by paying a membership fee for the new year. Failure to pay the renewal fee will result in the termination of your membership.
3. We may suspend or terminate your membership after giving notice to You if We determine that your membership is not being used by You in compliance with these Terms and Conditions.
THE WEBSITE
1. You agree not to intentionally infect the Website with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Website, and You agree to be liable for any monetary or other loss which We may incur as a result of such infection of the Website by You.
2. We cannot guarantee that your use of the Website will always be uninterrupted. Your use of the Website shall at all times be at Your own risk, and We shall not be liable for any loss or damage which may be caused by viruses or factors beyond our control.
3. Your access to the Website may sometimes be restricted due to repairs or maintenance of the Website. We will try to restore your access as soon as We reasonably can.
4. We do not accept any responsibility for lack of functionality which is dependent on your browser or other third party software used by you.
INTELLECTUAL PROPERTY
1. The Website contains information and intellectual property which is the subject of copyright and other protections, including logos and other graphics and multimedia works that are and shall remain Our property.
2. E-mail addresses, names, telephone numbers and fax numbers on the Website may not be incorporated into any database used for electronic marketing or similar purposes. The presentation of such details is not permission from Us to utilise same.
3. You may not, without our prior written consent, use Our intellectual property or that of third parties for any purposes whatsoever.
FACTORS BEYOND OUR CONTROL
1. We will not be liable to You for any breach of our obligations under these Terms and Conditions where We are hindered or prevented from carrying out Our obligations by any cause outside Our reasonable control, including by lightning, fire, flood, extremely severe weather, strike, lock-out, labour dispute, act of God, war, riot, civil commotion (including any threat of the aforegoing), explosion, malicious damage, failure of any telecommunications or computer system, compliance with any law, accident (or by any damage caused by any of such events).
2. Should one of our partners (be it delivery or a supplier of any benefit within the Pack or accessible via your membership card) fail to deliver or execute their required role as expected, we take no responsibility for this.

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